frog Service Designer II

You will be joining frog, frog is a leading global creative consultancy, part of Capgemini Invent.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. As a leading global creative consultancy that is part of Capgemini Invent, frog challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer-centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet. Our culture is open, flexible, inclusive and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large. 

We are specifically recruiting for our Client Collaborative offer that we jointly run with a global medtech client. 

The Client Collaborative is an offer where frog and top brands collaborate. The program is transformative in nature and puts together a team of exceptionally skilled designers at the client to provide strategic guidance to disrupt and generate innovative solutions in design. At the same time the team deliver practical design execution work making your mark on the client side.

For more info on Client Collaborative please visit: https://www.frog.co/services/client-collaborative 

Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers. As a Service Designer II, you will sometimes be the only service design specialist on a program. You are expected to plan, prioritise, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices.

Your fellow frogs will rely on you to:

• Drive the design of systemic interventions in complex, multi-partner ecosystems
• Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviours, relationships, workflow and processes, and drive decision making
• Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
• Utilise experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
• Advocate service providers as much as service users

On a typical project you will:

• Map existing service ecosystems and service delivery processes
• Plan, conduct, and synthesise research with existing/potential service users and existing/potential service providers (front and back-end)
• Identify frameworks best suited to project needs and emerging insights along the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
• Orchestrate and lead co-creation workshops with clients, partners, and customers to drive the analysis of current services and the design of improved/new services
• Frame and consolidate service value propositions for service users and service providers
• Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols etc.) with users and providers to validate service components and define detailed service requirements
• Support client organisations in the implementation of new services, co-organising employee trainings using service playbooks and simulations of detailed service processes

You will be joining a vibrant and diverse team of designers at frog. We care for each other and we care about the work that we are doing for our clients. We cover various design disciplines including Interaction Design, Product Design, Service Design, Visual Design, Strategic Design and Design Research. 

There are also plenty of development opportunities and global frog hangouts where the latest and greatest is shared across the globe. Lastly, we are a pretty social bunch. We like to go out for lunch or get together and catch up over some drinks after work.

https://www.frog.co/culture 

• Cold feet? No idea what that is. With us, you get a permanent contract immediately.
• Get the future you want. From day one you receive many opportunities to pioneer and develop yourself, including the possibility to follow various trainings. We offer you endless support.
• A generous holiday allowance and enough time (26 days) to spend it.
• A fully paid pension, so you will remember Capgemini Invent with a fond smile.
• Work flexibly from any location in the Netherlands with our connectivity allowance.
• Your first necessity as a professional: a laptop and a SIM card that you can also use privately.
• Always on the road with your lease car or NS business card. Or choose to have your travel allowance paid.
• And of course, an appropriate salary. We are happy to discuss this with you.

• 2+ years of professional service design experience (although you might have a different job title, like “strategic designer” or “business designer”)
• Highly developed design skills, demonstrated in your portfolio of recent work
• Confident presentation and storytelling abilities
• Experience collaborating in multifunctional teams 
• Proficiency with contemporary design and prototyping tools and methods
• Affinity with frog’s values, and a passion for creating services that meet peoples functional and emotional needs
• Business level ability in English
• A university degree in Service Design or a related design or business discipline
• Experience working in a variety of organisations (start-up, corporate, agency/consultancy)
• Academic, professional, or life experience from outside the design field that enriches your perspective as a designer