SAP Customer Experience Consultant

• Hours: 32-40
  Working place: Utrecht / from home / location client
  Experience: Senior

You are one of the experts within a project team that fulfills the ambitions of the client. Because together with your client, you implement new solutions to improve their customer experience. Within the SAP domain you focus on sales, service, marketing and e-commerce. You will be very close to the business of your customers. Logical, because for them you are the ideal sparring partner. Someone who really thinks along and knows the end-to-end business process. What exactly does the client want to achieve? And what are the expectations of his customers? Are those expectations realistic? And can we perhaps even exceed them? You then develop the sustainable solutions together with product owners, business users and your colleagues. You also give presentations and workshops, for example to get a razor-sharp picture of requirements or to explain new releases. This is important, because it's not only about our success, but also that of our clients and their customers. What is the best part of your job? The fact that you get a look behind the scenes of many different top companies, which you get to know through and through. The processes, knowledge and experience you gain can then be used for new clients and projects.

In the Digital Customer Experience team, we and some 250 professionals help our customers in their transformation to a digital enterprise. And we guide them through the entire change process. With us, everyone is ready to help each other and learn from each other. You will be working in the SAP CX team, consisting of SAP consultants, from trainees to senior architects. A very dynamic team with a nice mix of men and women of different nationalities. The atmosphere with us? Open, informal, driven and collaborative. And not only during working hours. We also look for each other to take a walk and catch up on work and personal matters. Or how about a cosy drink or barbecue? At the end of the day you regularly have a brief check-in with your teammates, colleagues with whom you are not necessarily on the project. Or you link up with colleagues abroad in a focus group session for knowledge sharing and experience.

• Cold feet? We do not know. With us, you immediately get a permanent contract.
• All the training you need to be successful as a data engineer.
• A well-stocked suitcase with holiday pay and enough time (26 days) to spend it.
• A non-contributory pension, so you'll remember Capgemini with pleasure in your old age.
• Work wherever you want on a device of your choice with our connectivity allowance.
• Your first necessity as a professional: a fast laptop and a SIM card you can also use privately.
• Always on the road with your lease car or NS business card. Or opt for payment of your travel expenses.
• And of course, a suitable salary. We will be happy to discuss this with you.

Stakeholder management is key. You understand the business language and are digital-savvy enough to challenge our clients and start a conversation with them. You hardly notice the switch from Dutch to English. In addition, you have the drive to develop yourself, to learn new things and to expand your knowledge. This is important, because you regularly step outside your comfort zone. And you have the right team mentality to work agile or scrum. You are also enterprising enough to take the initiative in winning projects or new assignments. Are you a bit further along in your development? Then you take the lead on projects and coach and inspire your junior colleagues in their growth. 

In addition, you have:

• Wo- or hbo-level and hands-on experience on one or more SAP Customer Experience Cloud solutions, such as C4C, sales and service, e-commerce or Customer Data.
• An advantage is knowledge of SAP CRM.
• Experience in conceptualizing and developing complex cloud solutions in strong collaboration with clients.
• Skills in developing process diagrams, wireframes, customer journeys, solution designs, workflows and mockups.
• Preferably already understand APIs and integration architectures. 

Don't yet have all the requested experience, but think this job is a good fit for you? Or do you bring the qualities of a trusted advisor? Also then we like to get in touch with you.