(Senior) Consultant Customer Transformation

Companies around the world are redefining their relationship with their customers. In the increasing digital & connected environment it is now more that ever important to create meaningful digital experiences. Over different industries we see the same questions arise to shift their way of working: How can I launch new digital products that help my customers with their everyday life? How can I create even more loyalty among customers through marketing programs & services? How can I become more sustainable and create a strategy that resonates with our ambition? How can I become a design-driven business that truly understands customers and iteratively build & launch new initiatives?

At Capgemini, we deliver our clients the best of both worlds. We have the experience, knowledge and methods to co-create truly impactful strategies. Giving insights through customer journeys, persona’s & prototypes we are able to put strategy into practice. Second, we have the capability and technological understanding to let these strategies come to life and see tangible results. You are the driving force from strategical design to tangible outcomes.

The growing Customer Transformation team consists of people from different nationalities and backgrounds such as marketing (intelligence), strategic product design or tech-savvy folks who have the curiosity to drive their own knowledge further to help customers. We believe in collaborating to bring out the best in ourselves and in our work. To stay in touch, we have frequent (in)formal check-ins and regular fun events.

• Cold feet? No idea what that is. With us, you get a permanent contract immediately.
• Get the future you want. From day one you receive many opportunities to pioneer and develop yourself, including the possibility to follow various trainings. We offer you endless support.
• A generous holiday allowance and enough time (26 days) to spend it.
• A fully paid pension, so you will remember Capgemini Invent with a fond smile.
• Work flexibly from any location in the Netherlands with our connectivity allowance.
• Your first necessity as a professional: a laptop and a SIM card that you can also use privately.
• Always on the road with your lease car or NS business card. Or choose to have your travel allowance paid.
• And of course, an appropriate salary. We are happy to discuss this with you.

Change & uncertainty are the only two constants of our job. You are pro-active, curious, enthusiastic and open to new experiences which help you to feel comfortable in the always changing environment. Through your effective communication you are able to manage your stakeholders well. You are not afraid to stand in front of a group and voice your opinion on topics at hand while being respectful to others. You are inventive when things don’t go as they are supposed to and can adapt quickly. 

In previous experiences you have had (some) exposure to:

• Designing and developing customer experiences
• Managing your own projects with timelines and a wide array of stakeholders
• Gathering and analyzing customer data through web-behavior, financial data or qualitative interview methods to get to customers insights to build persona’s
• Familiar with business methodologies like Agile, Design Thinking, Service Blueprinting and alike 

In addition, you have/are:

• A Masters degree in the field of Business, Strategy, Design or Marketing
• Able to speak & write English at Business level
• Able to speak & write Dutch (or want to learn to speak Dutch), any other language is a plus